Protect your investment by registering your warranty.
If you currently own an ONBOARD® System, activate your warranty by completing the form on this page. You will need your serial number and date of purchase. The serial number is engraved on the ONBOARD System head unit. The date of purchase is on your receipt.
Why should I register my warranty?
Registration activates your warranty and allows our technical support team to provide better service to you. When you call they can quickly view which ONBOARD® System you purchased to provide service to you as efficiently as possible. The faster we can find your information, the faster we can help you.
What do you do with my warranty registration?
After you enter your information, it is saved into a master warranty database used by our technical support team. If you have a service request, we are able to quickly view your warranty registration and assist you more efficiently.
Do you provide my information to anyone else?
Your privacy is important to us. ONBOARD® does not, and will not, provide your information to any other party. It is only used internally.
ONBOARD® Limited Warranty
By installing the ONBOARD® System and completing the warranty registration, each customer accepts the following warranty.
This product has been manufactured and tested to the highest quality standards by ONBOARD Oil Technologies, Inc. (“ONBOARD”).
This Limited Warranty offered by ONBOARD® covers defects in material or workmanship in new ONBOARD® Systems.
This warranty extends to the original purchaser only and is non-transferable. Only consumers purchasing ONBOARD®’s products directly from ONBOARD or from authorized distributors, service centers, retailers, or resellers may obtain limited warranty coverage.
ONBOARD® warrants this product against defects in material or workmanship as follows:
ONBOARD® will replace at no charge for parts only, or, at its option, replace any product or part of the product that proves defective because of improper workmanship and/or material, under normal installation, use, service and maintenance. If ONBOARD® is unable to provide a replacement, and repair is not practical or cannot be made in a timely fashion, ONBOARD® may elect to refund the purchase price in exchange for the return of the product.
ONBOARD®’s warranty periods are five (5) years from the documented date of purchase, depending on the type of product and where it was purchased.
ONBOARD®’s warranties do not cover any problem that is caused by:
- Improper installation of the ONBOARD® System, unless ONBOARD®’s personnel installed the System, in which case, consumer should have received a separate document extending the warranty to the installation.
- Normal wear and tear of the device caused by continuous use.
- Accessories, connected materials and products, or related products not manufactured by ONBOARD® and their impact on the ONBOARD® System.
- Pre-filling ONBOARD® Particle Filters and the impact on the ONBOARD® System.
- Improper use or abuse of the System, including installation on equipment that far exceeds the capacity of the ONBOARD® System.
- Force Majeure or acts of God.
ONBOARD®’s limited warranties are void if a System is returned with removed, damaged or tampered labels or any alterations (including removal of any component or external cover).
ONBOARD®’s limited warranties are void if ONBOARD® Particle Filters are not used.
ONBOARD® will not provide any warranty coverage unless claims are made in compliance with all terms of the controlling warranty statement included with the product and consumer follows proper return procedures. To request warranty service consumer will need to provide:
- The sales receipt or other evidence of the date and place of purchase.
- A description of the problem.
- Delivery of the product or the defective part, postage prepaid and carefully packed and insured, to: ONBOARD Oil Technologies, Inc., 3028 South State St., Salt Lake City, UT 84115.
When warranty service is completed, any repaired or replacement product or part will be returned to consumer, postage prepaid.
ONBOARD® requires that consumers call ONBOARD®’s Customer Service Department at (844) 662-6273 and provide information related to the problem and receive a Return Authorization Number to use when returning the product. ONBOARD may also require that the product be taken to an authorized service center to determine whether a repair or replacement is required.
REPAIR OR REPLACEMENT (OR, IN LIMITED CIRCUMSTANCES, REFUND OF THE PURCHASE PRICE) AS PROVIDED UNDER THIS LIMITED WARRANTY IS THE EXCLUSIVE REMEDY OF THE PURCHASER. ONBOARD® NEITHER ASSUMES NOR AUTHORIZES ANY PERSON TO CREATE FOR IT ANY OTHER OBLIGATION OR LIABILITY IN CONNECTION WITH THIS PRODUCT.
ONBOARD® SHALL NOT BE LIABLE TO PURCHASER OR ANY OTHER PERSON FOR ANY INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, ARISING OUT OF ANY BREACH OF THIS WARRANTY OR ANY IMPLIED WARRANTY (INCLUDING, BUT NOT LIMITED, TO ANY IMPLIED WARRANTY OF MERCHANTABILITY.
The laws of the State of Utah, USA, govern ONBOARD®’s warranties, and give consumers specific legal rights. Consumers may also have other rights that vary from state to state. ONBOARD®’s warranties do not affect any additional rights consumers have under laws in their jurisdictions governing the sale of consumer goods. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the limitations or exclusions in ONBOARD®’s warranty statements may not apply. Consumers may be required by law to give ONBOARD® a reasonable opportunity to correct or cure any failure to comply before they can bring any action in court against ONBOARD® under the Magnuson-Moss Warranty Act.
Magnuson-Moss Warranty Act (15 U.S.C. 2302(C))
This federal law regulates warranties for the protection of consumers. The essence of the law concerning aftermarket auto parts is that a vehicle manufacturer may not condition a written or implied warranty on the consumers using parts or services which are identified by brand, trade, or corporate name (such as the vehicle maker’s brand) unless the parts or service are provided free of charge. The law means that the use of an aftermarket part alone is not cause for denying the warranty. However, the law’s protection does not extend to aftermarket parts in situations where such parts actually caused the damage being claimed under the warranty. Further, consumers are advised to be aware of any specific terms or conditions stated in the warranty which may result in its being voided. The law states in relevant part:
“No warrantor of a consumer product may condition his written or implied warranty of such product on the consumers using, in connection with such product, any article or service (other than article or service provided without charge under the terms of the warranty) which is identified by brand, trade or corporate name…” (15 U.S.C. 2302(C)).
You have the security of knowing that major Original Equipment Manufacturers (OEM) have issued us their warranty letter when using our ONBOARD® System on their equipment. Basically they say that they are responsible for what they build, and we are responsible for what we build.